Courier Operations Specialist at Bolt

Job Description

Description




Bolt, previously known as Taxify, is the leading European transportation platform providing ride-hailing and scooter sharing services. The company’s mission is to make urban travel easier, quicker and more reliable

We are looking for a Courier Operations Specialist to join our Food Delivery team in Kenya. This person will be responsible to optimise the acquisition, onboarding and activation process of our courier fleet.


Support all Bolt’s food delivery operations in Kenya

Create and optimise processes – scaling is our priority; you will help us find the most efficient way to transform thousands of leads into active couriers every month

Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users couriers and restaurants

Develop and execute strategies to increase our efficiency and solve all kind of operational challenges

Onboard new couriers – training sessions are our best opportunity to develop a strong relationship with our partners and we are always trying to improve the process

Ensuring adequate courier supply by analysing current fleet performance, order forecasts and aligning with general business requirements


Requirement

Have 2 years experience in an analytical position

Have a data-driven analytical mindset (good Excel skills are a plus)

Amazing negotiation and communication skills

Be a hustler, not stopping after 20 obstacles a day

Be passionate about new technologies and food tech

Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company

Experience in product launches or running a business